Membership Questions 📅

Q: What is the minimum contract length for memberships? 📅

A: All my memberships are based on a 12-month contract 📆. This non-breakable contract allows me to offer you my services at a significantly reduced rate compared to regular pricing 💰

Q: Is there a joining/registration fee? 💳

A: No joining or registration fees! 🎉 You'll only need to pay your first monthly membership payment to get started 🚀.

Q: What forms of payment do you accept? 

A: I operate on a convenient direct debit system. During registration, you'll simply add your preferred payment card 💳, which will be used for your monthly payments 📅.

Q: How does the billing cycle work? 🔄

A: Your monthly payment will be processed on the same date each month as your initial purchase 📆. For example, if you join on the 22nd, your subsequent payments will be on the 22nd of each month 🗓️. I understand everyone's budgeting needs are different 💰, so I'm happy to adjust your payment date—just let me know your preferred date! 😊

Booking and Scheduling 📅

Q: How far in advance can members book appointments? 🗓️

A: You can book your appointment when you have accrued your sessions online ✨ or you can book all 12 months in person with me, book how and when best fits yoru schedule.

Q: What's the cancellation/rescheduling policy for appointments? 🔄

A: I require a minimum of 48 hours' notice ⏰ for any cancellations or schedule changes. If you miss an appointment or cancel with less than 48 hours' notice ⚠️, the treatment will be deducted from your membership allocation.

Q: Can sessions be carried over to the next month if unused? 📦

A: Yes! 🎉 I offer flexible treatment usage:

• ✅ Unused treatments can be carried forward

• 🎁 Sessions can be gifted to family members or friends

• 👨‍👩‍👧‍👦 You can pre-register family members, spouses, siblings, or friends to your membership for easy booking.

Q: Can members book multiple sessions in one month? 📅

A: Absolutely! 💯 I understand that some months you might need extra care: 💰 If you require additional treatments beyond your package, enjoy a 10% member discount 💆‍♀️ Perfect for months when you need extra attention for tension or stress

Membership Management ⚙️

Q: What happens if a member needs to pause their membership? ⏸️

A: I understand that life circumstances change 💙. You can pause your membership for various reasons, such as pregnancy 🤰 or illness 🤒. Simply notify me, and I'll suspend your membership until you're ready to resume ✨.

Q: What's the process for canceling a membership? ❌

A: My memberships are based on a 12-month contract 📆 and cannot be cancelled early. However, I offer two flexible options:

• ⏸️ Pause your membership when needed

• 🎁 Gift your treatments to family & friends

Practical Questions 💡

Q: Are there specific therapists assigned to members? 👤

A: Yes! 🙌 I will be your dedicated personal therapist 💆‍♀️, ensuring consistent, personalised care throughout your membership. This allows for a more tailored approach to your wellness journey 🌸✨.

Q: What happens if a member moves away from the area? 🚚

A: If you relocate 📍, you have two options:

• 🎁 Gift your remaining treatments to friends or family

• 🔄 Transfer the membership responsibility to someone else in the area.

Q: Do you offer any referral bonuses for members? 🎁

A: Yes! 🎉 I value your recommendations:

•🌟 Earn 100 treatpoints for each referral to Pure Relax

• 💝 Redeem treatpoints for free or discounted treatments and products

• 💖 It's my way of saying thank you for spreading the word

💰 Payment & Value

Q: What happens if a payment fails? ⚠️

A: I handle payment issues with care 💙:

• 📧 I'll contact you promptly to notify you of the failed payment

• 💳 You'll have the opportunity to add funds to your account

• ✅ I aim to resolve payment issues quickly to maintain your membership benefits

Q: Are there any additional costs members should be aware of? 💸

A: No hidden costs! 🚫 Your membership includes:

• 💰 Fixed monthly payment for 12 months

• ✅ Only the agreed price of your chosen membership

• 🎉 No additional or unexpected charges

Q: Can members pay for additional sessions at a discounted rate? 💸

A: Yes! 💯 As a valued member, you receive:

• 💰 10% discount on all additional treatments

• ✨ Discount applies throughout your membership period

• 💆‍♀️ Perfect for when you need extra sessions

Q: Do you offer any seasonal promotions for members? 🎁

A: Members receive exclusive benefits 🌟:

• ⭐ Early access to seasonal promotions

• 📧 Priority notification via email before general public

• 🎉 Special member-only offers throughout the year

Still Have Questions? 💬

I'm here to help! 💖 Book a consultation or get in touch 📞, and I'll answer any questions you have about membership. Your wellness journey starts here! 🌸✨